Performance Support

In a popular story about Dr. Albert Einstein, a reporter asks if he can have the great man's phone number. "Certainly," replies Einstein. He picks up the phone directory, looks up his number, writes it on a slip of paper, and hands it to the reporter. Dumbfounded, the reporter says, "You're considered to be the smartest man in the world and you can't remember your own phone number?" Einstein replies, "Why should I memorize something when I know where to find it?"

That's the essence of performance support. Having access to the right tools at the right time to do the right thing! Let's say that you are in charge of the world's largest nuclear power plant and that your employees are just about to perform a full-power test that is only required once every 5 years. Will you rely on their memory of how to correctly perfrorm the procedure? I think not!

That's where performance support is needed! If you don't have the time or funds to retrain your employees every time they must perform an infrequently performed procedure; and who does? It is much more cost-effective and safe to follow a detailed, illustrated, step-by-step procedure to successful task accomplishment.

Omega can produce and provide performance support tools in a variety of formats, in time to meet your needs!