|
|
Performance Support
In a popular story about Dr. Albert Einstein, a reporter asks if he can have the great man's
phone number. "Certainly," replies Einstein. He picks up the phone directory, looks up his
number, writes it on a slip of paper, and hands it to the reporter. Dumbfounded, the reporter
says, "You're considered to be the smartest man in the world and you can't remember your own
phone number?“ Einstein replies, "Why should I memorize something when I know where to find
it?“
That's the essence of performance support. Having access to the right tools at the right time
to do the right thing!
Let's say that you are in charge of the world's largest nuclear power plant and that your
employees are just about to perform a full-power test that is only required once every 5 years.
Will you rely on their memory of how to correctly perfrorm the procedure? I think not!
That's where performance support is needed! If you don't have the time or funds to retrain
your employees every time they must perform an infrequently performed procedure; and who does?
It is much more cost-effective and safe to follow a detailed, illustrated, step-by-step
procedure to successful task accomplishment.
Omega can produce and provide performance support tools in a variety of formats, in time to
meet your needs!
|
